Privacy Policy

Ezra Global Tour and Travels (“Ezra Global,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, ezraglobal.in, and our travel, tourism, visa assistance, ticket booking, document attestation, and related services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, contact us, submit an enquiry, request a service, or otherwise interact with Ezra Global.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us when you use our website or services. This may include:

Full name
Mobile or telephone number
Email address
Residential or correspondence address
Travel preferences and requirements
Passport and travel-related information when required for a requested service
Visa application information
Details required for ticket bookings or tour arrangements
Documents submitted for visa processing or embassy/document attestation
Any information contained in messages, enquiries, applications, or communications sent to us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, and approximate usage information. This information may be used for website security, analytics, troubleshooting, and improving our services.

2. HOW WE USE YOUR INFORMATION

We may use the information collected from you for legitimate business and service-related purposes, including:

Responding to your enquiries and requests
Providing travel and tourism services
Preparing and managing tour packages
Processing visa assistance requests
Arranging flight, hotel, transportation, or other travel services
Processing document attestation and related services
Communicating with you about your booking or application
Providing quotations, updates, confirmations, and service notifications
Verifying information where necessary to provide requested services
Improving our website, products, and customer experience
Maintaining business records
Preventing fraud, misuse, unauthorized access, and security incidents
Complying with applicable laws, regulations, court orders, and governmental requirements

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by applicable law.

3. VISA AND TRAVEL DOCUMENTS

Certain services offered by Ezra Global may require sensitive travel or identification information, including passport details, photographs, visa documents, financial or employment documents, travel history, and other information required by an embassy, consulate, airline, immigration authority, hotel, insurer, or other service provider.

Such information will be collected only when reasonably necessary for the service you request and may be shared with the relevant authority or service provider for processing.

Customers are responsible for ensuring that information and documents supplied to Ezra Global are accurate, complete, valid, and legally obtained.

4. SHARING OF INFORMATION

We do not sell or rent your personal information to third parties.

However, we may share relevant information when necessary to provide the services you request. Depending on the service, recipients may include:

Airlines and travel service providers
Hotels, resorts, transportation providers, and tour operators
Embassies, consulates, immigration authorities, and government departments
Visa processing centers
Document attestation authorities
Insurance providers
Payment and financial service providers
Technology, hosting, communication, or service providers working on our behalf
Professional advisers where reasonably necessary

We only seek to share information that is reasonably necessary for the relevant purpose.

We may also disclose information where required by law, legal process, governmental request, or where disclosure is reasonably necessary to protect our rights, customers, employees, website, or business.

5. PAYMENT INFORMATION

Where payments are made through third-party payment gateways or financial institutions, payment information may be processed directly by those providers according to their own privacy policies and security procedures.

Ezra Global does not intend to unnecessarily store complete payment card details on its website.

Customers should avoid sending confidential payment credentials, passwords, PINs, CVV numbers, or other highly sensitive financial information through ordinary enquiry forms, email, or messaging services.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies or similar technologies to improve website functionality, remember preferences, understand website traffic, and improve user experience.Cookies may also be used by analytics, advertising, or other third-party technologies integrated into the website.You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide requested services, complete transactions, maintain business and legal records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

The period of retention may vary depending on the nature of the information and the service involved.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including airlines, hotels, government websites, payment providers, social media platforms, travel providers, or other external websites.

Ezra Global is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

10. COMMUNICATIONS

If you submit an enquiry or request a service from us, we may contact you by telephone, SMS, email, WhatsApp, or other communication methods using the contact information you provide.

Communications may relate to enquiries, quotations, bookings, visa applications, travel arrangements, document requirements, service updates, or other matters connected with your request.

Where applicable, you may request that promotional communications be stopped. However, service-related communications necessary to complete an existing request or transaction may still be sent.

11. CHILDREN'S PRIVACY

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children for independent marketing purposes.

Where information relating to a minor is required for a legitimate travel or visa service, such information should be provided by a parent, legal guardian, or authorized adult.

12. YOUR RIGHTS

Subject to applicable law, you may have rights concerning your personal information, including the right to request access to certain information, correction of inaccurate information, or deletion of information where legally permissible.

You may also contact us regarding questions about how your personal information is collected or used.

Requests may be subject to reasonable verification and applicable legal or regulatory requirements.

13. CHANGES TO THIS PRIVACY POLICY

Ezra Global may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.

When changes are made, the updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

Your continued use of our website after an updated Privacy Policy is published constitutes acknowledgement of the updated policy, subject to applicable law.

14. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Ezra Global Tour and Travels.

EZRA GLOBAL TOUR AND TRAVELS
Venad Mall, Bypass Road, Near SBI Bank,
Kureepuzha, Kollam – 691601, Kerala, India

Phone: +91 9207497979
Telephone: 0474 2082179
Email:info@ezraglobal.ininfo@ezraglobal.ininfo@ezraglobal.in
Website: ezraglobal.in

We will make reasonable efforts to review and respond to privacy-related enquiries within a reasonable period.

15. CONSENT

By using the Ezra Global website, submitting an enquiry, or requesting our services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.

If you do not agree with this Privacy Policy, please discontinue use of the website and do not submit personal information through our online forms.

Last Updated: September 6, 2026